Terms of service.

1. Provider and scope

Stamp is provided by LagiSolutions GmbH, Switzerland. These terms apply to the business or self-employed person ordering the service, referred to as the merchant. The person placing an order must be authorised to act for that merchant.

Stamp supplies the technology for a loyalty programme. Each merchant operates its own programme and is responsible to its customers for the rewards it promises. A loyalty member does not become a paying Stamp subscriber by saving a card.

Registered name

LagiSolutions GmbH

Commercial register number (UID)

CHE 289.461.929

Address

Loorenstrasse 33a, 8305 Dietlikon, CH

Responsible persons

Markus Lagler, Bea Lagler

Issuing date

August 15, 2025

2. Your agreement with us

Stamp is being prepared for launch. These terms describe the planned paid service and do not activate a subscription. The subscription starts when you accept the offer and these terms and we confirm your order. Browsing this website or sending an enquiry does not create a paid subscription. Any individually agreed written terms take precedence over these terms.

The order confirmation records your plan, price and billing period. Keep a copy of that confirmation and the version of these terms you accepted. A trial, if separately agreed, ends on its stated date and does not convert into a paid subscription without your express acceptance.

3. The service and your account

Stamp lets a merchant create a digital loyalty card for Apple Wallet and Google Wallet, record stamps, manage reward redemptions and view loyalty activity. The subscription covers one location, unlimited loyalty members and every feature included in the published plan. There is no fee per member. Scanning requires an internet connection and a compatible device.

Provide accurate account and billing information, keep it up to date and restrict access to authorised team members. You are responsible for activity carried out through your account. Tell us promptly if a device, invitation or account credential may have been compromised.

Apple and Google operate their own Wallet platforms. Their applicable terms and technical requirements also apply. We may maintain or update Stamp, including changes required for security or compatibility. We do not guarantee uninterrupted access or compatibility with every device.

4. Price, payment and renewal

The advertised subscription is CHF 49 per location per month. The checkout and order confirmation must show the total payable, any applicable VAT and the included capacity before you accept. A different individually agreed offer applies only where recorded in writing.

Subscriptions are billed monthly in advance and renew for another month unless cancelled before renewal. Payments are processed through Stripe. You authorise the recurring charges you accept at checkout and must maintain a valid payment method.

If a renewal payment fails, you have seven days to resolve it before new enrollments and stamp awards are paused. Previously earned rewards remain redeemable, subject to security restrictions or account deletion. An unsuccessful initial payment does not activate a paid subscription.

5. Your loyalty programme

• Describe the reward and how it is earned clearly, honour earned rewards and handle customer complaints about your programme.
• Use only branding, images and other content you have permission to use. Do not publish unlawful, deceptive or infringing content.
• Give customers the privacy information required for your programme and collect only the personal data you are entitled to process.
• Keep staff access appropriate to each role. Do not manipulate visits, stamps, rewards or another merchant’s data.
• Do not attack, disrupt, bypass the security of, or use Stamp to gain unauthorised access to systems or information.

Customers finish their current card under the rules that applied when it began; programme changes apply to the next card. Stamp does not automatically expire stamps or earned rewards. The merchant remains responsible for fulfilling the reward.

6. Customer data and content

You retain your rights in the content and customer data you provide. You grant us permission to host, process and deliver that content only as necessary to provide and support Stamp. We retain the rights in the Stamp software, brand and service.

The merchant determines the purposes of processing loyalty members’ personal data. Where we process it on the merchant’s behalf, the parties must put the required data processing agreement in place before that processing starts. That agreement governs instructions, confidentiality, security, service providers, international transfers, assistance and the return or deletion of data.

Our privacy policy explains the data we process for our own purposes, including enquiries and business administration. Contact support to request an account data export or deletion. We may need to verify that you are authorised to request it.

• Read the privacy policy

7. Cancellation and account closure

You can stop renewal through the billing portal or by writing to support@stamprewards.ch before the next renewal. Cancellation takes effect at the end of the period already paid for; service continues until then. Fees for an elapsed period remain payable. There is no automatic refund for an unused part of a billing period, except where required by law or separately agreed.

After the paid period ends, new enrollments and stamp awards stop. Previously earned rewards remain redeemable while the account remains available, subject to security restrictions. Cancellation stops billing; it is separate from a request to delete the account or its data.

Before asking us to delete an account, arrange any export you need and tell your customers how outstanding rewards will be honoured. Deletion may prevent further access and redemptions through Stamp. Mandatory accounting records and information needed for legal claims may have to be retained; the privacy policy and applicable data processing agreement govern retention.

8. Suspension and termination

We may restrict access where reasonably necessary to address a security incident, unlawful use, a material breach of these terms or unpaid charges. Where practicable, we will explain the issue and give you an opportunity to resolve it. Urgent security or legal requirements may require immediate action.

Either party may terminate for a material breach that is not remedied after reasonable notice, or immediately where the law permits. We will give reasonable advance notice if we discontinue the service and refund prepaid fees for the remaining period we cannot provide, unless termination results from your material breach.

9. Responsibility and liability

We are responsible for performing our contractual obligations with reasonable care. The merchant is responsible for its programme, content, authorised users and fulfilment of rewards. Neither party guarantees a particular sales result or level of customer retention.

To the extent permitted by Swiss law, liability for ordinary negligence is limited to direct loss and to the subscription fees paid by the merchant in the twelve months preceding the event giving rise to the claim. This limitation does not apply to wilful misconduct, gross negligence or any liability that cannot lawfully be excluded or limited.

Neither party is responsible for a failure caused by circumstances beyond its reasonable control, provided it takes reasonable steps to limit the consequences. This does not excuse payment for services already provided or override mandatory legal rights.

10. Changes to prices or terms

We will communicate a material change to these terms or your price before it takes effect and in time for you to cancel before the affected renewal. Changes do not apply retrospectively to a paid period. Where a change requires your consent, we will ask for it. Individually agreed terms remain subject to that agreement.

11. Swiss law and contact

Swiss substantive law governs this agreement. To the extent legally permitted, the courts at the registered seat of LagiSolutions GmbH have jurisdiction. Mandatory legal protections and any compulsory place of jurisdiction remain unaffected.

If a provision is unenforceable, the remaining provisions continue to apply. The English and German versions describe the same terms; mandatory law and any individually agreed contract take precedence over a translation discrepancy. Contact us about your contract, billing or a dispute using the details below.

Email

support@stamprewards.ch

Phone

+41 (0)79 411 83 05